Privacy Policy

Effective Date: 1 February 2025
Last Updated: 1 February 2025

At Pilates Unleashed, we value your privacy and are committed to safeguarding your personal information. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website, use our services, or interact with us in any way.

By using our services, you agree to the terms outlined in this Privacy Policy. Please read it carefully.

1. Information We Collect

We collect the following types of personal information:

1.1 Personal Identification Information

  • Name
  • Email Address
  • Phone Number
  • Date of Birth
  • Emergency Contact Information

1.2 Health Information

To ensure your safety and provide a personalized experience, we may collect health-related information such as:

  • Health conditions (e.g., injuries, medical conditions)
  • Physical limitations
  • Fitness history (optional)

1.3 Usage Data

We may collect information about how you access and use our website, including:

  • Device Information (e.g., IP address, browser type)
  • Session Information (e.g., browsing activities, time spent on pages)

1.4 Class and Booking Information

We collect information regarding your bookings and participation in classes, including:

  • Class schedules
  • Payment history
  • Membership status
  • Class attendance records

2. How We Use Your Information

We use your personal information for the following purposes:

  • Provide Services: To process class bookings, memberships, and payments, and to manage your account.
  • Communication: To contact you regarding class updates, promotional offers, scheduling, or changes to services.
  • Health & Safety: To ensure that our classes are suitable for you and that we can provide any necessary accommodations based on your health information.
  • Improve Services: To enhance our classes, website, and overall customer experience by analyzing trends and usage patterns.
  • Marketing: To send newsletters, offers, and updates about our studio. You can opt out of marketing communications at any time.
  • Legal Compliance: To comply with applicable laws and regulations, or in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

3. How We Protect Your Information

We take the protection of your personal information seriously. We implement a variety of security measures to maintain the safety of your personal information, including:

  • Encryption of payment data.
  • Access controls to restrict access to sensitive data.
  • Regular updates to our systems to safeguard against unauthorized access or data breaches.

While we take reasonable steps to protect your data, please be aware that no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your data with trusted third parties under the following circumstances:

  • Service Providers: We may share information with third-party vendors who help us manage our operations (e.g., payment processors, marketing service providers). These service providers are required to keep your information confidential and are not allowed to use it for any other purpose.
  • Legal Requirements: If required by law, we may disclose your information to comply with legal obligations, such as responding to a subpoena, court order, or other legal process.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. We will notify you if your information becomes subject to a different privacy policy.

5. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your experience. Cookies are small text files stored on your device that help us analyze website traffic, remember your preferences, and improve your browsing experience. You can adjust your browser settings to refuse cookies, but this may limit some functionalities of the website.

6. Your Rights and Choices

You have the following rights regarding your personal information:

  • Access and Correction: You can request access to the personal information we hold about you and request corrections if it is inaccurate or incomplete.
  • Deletion: You can request that we delete your personal information, subject to any legal obligations we may have to retain it.
  • Opt-Out of Marketing Communications: You can unsubscribe from our marketing emails by clicking the “unsubscribe” link in any email we send, or by contacting us directly.
  • Data Portability: If applicable, you may request a copy of your personal data in a structured, machine-readable format.

If you wish to exercise any of these rights, please contact us using the contact information provided below.

7. Third-Party Links

Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices or the content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

8. Children’s Privacy

Our regular services are not intended for individuals under the age of 18. For specific classes designed for individuals under 18 years of age, alll waivers, policies and client forms must be completed and signed by a Parent or Guardian. In these instances all of the Privacy Policies above are applicable. We do not knowingly collect or maintain personal information from children under 18. If we become aware that we have collected personal information from a child under the age of 18, we will take steps to delete such information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated policy on our website and update the “Effective Date” at the top of the page. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at: