Terms & Conditions
Effective Date: 1 February 2025
Welcome to Pilates Unleashed! These Terms and Conditions (“Terms”) govern your use of our services and participation in our Pilates classes and other related activities (“Services”). By booking or attending any class or using our facilities, you agree to abide by these Terms. Please read them carefully.
1. General Terms
1.1 These Terms apply to all clients, members, and visitors of Pilates Unleashed.
1.2 We reserve the right to modify, amend, or update these Terms at any time. Any changes will be posted on this page with the updated date.
1.3 It is your responsibility to check these Terms regularly for updates.
2. Services Offered
2.1 We offer group Pilates classes, private sessions, workshops, and other related services as specified on our website or promotional materials.
2.2 All Services are subject to availability. We may limit the number of participants in classes for safety reasons.
3. Membership & Booking
3.1 Memberships, class packages, and pricing details are available on our website. Prices are subject to change, and you will be notified in advance if any changes occur.
3.2 To attend any class, you must book in advance through our website, mobile app, or by contacting the studio.
3.3 Classes and sessions must be booked within the expiration date of any package or membership. We do not offer refunds for expired sessions.
4. Cancellations & No-Shows
4.1 To cancel a booking, you must notify the studio at least 4 hours in advance. Cancellations made after this time or no-shows will be charged the full class price.
4.2 We reserve the right to cancel any class or session due to unforeseen circumstances or insufficient enrollment. In the event of a cancellation by us, you will be notified and we may reschedule.
5. Health & Safety
5.1 You must complete a health questionnaire or provide relevant medical information prior to participating in any class or session. You are responsible for notifying the instructor of any health conditions or injuries that may affect your participation.
5.2 Pilates is a physical activity that can be strenuous. By participating, you acknowledge that you are physically capable of taking part in classes and sessions.
5.3 We strongly recommend consulting with your doctor before starting any fitness program, especially if you have any pre-existing medical conditions.
6. Liability Waiver
6.1 By attending our studio or participating in any class, you agree to release Pilates Unleashed, its instructors, and employees from any liability for personal injury, loss, or damage to property.
6.2 You acknowledge that you participate in classes at your own risk and assume full responsibility for your actions during your participation.
7. Conduct & Behavior
7.1 You are expected to behave respectfully towards our staff and other clients while at the studio. Any disruptive or unsafe behavior may result in the termination of your membership or ban from the premises.
7.2 We reserve the right to refuse entry or expel any client who does not adhere to our code of conduct.
8. Payment & Refunds
8.1 All payments for memberships, classes, workshops, or services must be made in advance.
8.2 Payments are non-refundable, except in the case of cancellations by the studio. If you have purchased a package or membership and are unable to attend due to medical reasons, please contact us to discuss potential options.
9. Privacy & Data Protection
9.1 We respect your privacy and are committed to protecting your personal data. Any information you provide will be handled in accordance with our Privacy Policy.
9.2 By booking or attending our classes, you consent to the collection and use of your personal information for booking and communication purposes.
10. Intellectual Property
10.1 All content related to our studio, including but not limited to logos, trademarks, videos, and instructional materials, is the intellectual property of Pilates Unleashed.
10.2 You agree not to reproduce, distribute, or use any of our materials without prior written consent.
11. Governing Law & Dispute Resolution
11.1 These Terms and Conditions are governed by and construed in accordance with the laws of New South Wales, Australia.
11.2 In the event of a dispute, we encourage you to first attempt to resolve the matter through direct communication with the studio. If a resolution cannot be reached, the dispute will be resolved through mediation via the NSW Small Business Commissioner .
12. Contact Us
If you have any questions or concerns regarding these Terms and Conditions, please contact us at:
Pilates Unleashed
1/1 Penshurst Lane, Penshurst NSW 2222
0403 914 141
hello@pilatesunleashed.com.au